Privacy Policy

Trainkos Sh.A. («Trainkos», «we») is the National Railway Operator of the Republic of Kosovo. This policy explains what personal data we collect through this website, how we use it, and what rights you have.

1. Data we collect

We only collect personal data that you provide to us directly, specifically:

• Contact form: first name, last name, email address, phone number and the content of your message.
• Newsletter sign-up: your name and email address.
• Technical data: your chosen browsing language (stored in a cookie), and standard data your browser sends to any server (e.g. IP address, browser type).

2. How we use your data

Data we collect is used only for the following purposes:

• To respond to enquiries and messages you send us through the contact form.
• To send you news and announcements by newsletter, if you have voluntarily subscribed.
• To remember your preferred language on future visits.
• To protect the site from abuse and spam (via Google reCAPTCHA).

3. Sharing with third parties

We do not sell or rent your personal data. Data may only be passed to service providers that help us operate the site (e.g. Google reCAPTCHA for anti-spam verification, our hosting/email provider), who process it under their own privacy policies.

4. Cookies

Our site uses a limited number of cookies, mainly to remember your preferred language and for essential functionality. Full details are in our Cookie Policy.

5. Data retention

Contact messages and newsletter subscriptions are kept for as long as necessary to respond to your request or for as long as you remain subscribed. You may request their deletion at any time.

6. Your rights

In accordance with Kosovo's Law No. 06/L-082 on Protection of Personal Data, you have the right to request access to, correction of, or deletion of your personal data, and to withdraw newsletter consent at any time. For matters that cannot be resolved with us directly, you may contact Kosovo's Information and Privacy Agency (AIP).

7. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

8. Changes to this policy

This policy may be updated from time to time. The current version is always published on this page.

9. Contact us

For any questions about this policy or your data, write to us via the Contact page.